FAQ
All Shipping, Delivery, Return, Refund, and Exchange Questions?
All questions regarding these subjects can be found on our shipping policy and our return policy.
Please make sure to review these policies before making any purchases!
Are your products and collectibles authentic?
Absolutely. We only source from trusted distributors and partners. Every product is 100% authentic.
We do not sell fake or bootlegged products.
Do you restock sold-out items?
Some popular items get restocked, others are limited runs.
If there’s something you missed, let us know, it helps us decide what to bring back!
How do blind boxes or mystery items work?
Blind boxes contain a surprise item from a set or collection.
Mystery items may or may not be in a box depending on the item, and they are chosen at random from a set or collection.
You won’t know which one you’ll get, that’s part of the fun!
Can I suggest new products or fandoms?
Yes, please! We love hearing from you.
Just shoot us a message with your ideas of what you would like to see at leader@sweetrollguild.com and we will see what we can do!
I’m a business/artist/vendor — can we collaborate or sell through Sweet Roll Guild?
We’d love to hear from you! Whether you’re an artist with kawaii designs, a brand with cute merch, or a vendor with unique collectibles, we’re open to collaborations and stocking select partner products.
Please email us at leader@sweetrollguild.com with the subject line “Collaboration" or "Business Inquiry”.
